Important Notice & Ticket Refund and Exchanges

Universal Studios Beijing and Universal CityWalk Beijing will reopen on July 31. Due to the heavy rain, some outdoor attractions, shows, and rides may have adjusted operations or temporary closures. Please check our official App for the latest information.

We understand some guests may need to adjust travel plans due to the rain. If you need any assistance, please contact the Universal Beijing Resort Contact Center at 4000 688 688.

For guests needing ticket refunds or exchanges due to the temporary closure on July 30, 2023, please refer to the Ticket Refund and Exchanges released on the Universal Beijing Resort Official App, Alibaba Mini Program, and WeChat Mini Program. Thank you for your understanding and support.

Universal Beijing Resort Ticket Refund and Exchanges

➣ Tickets

We are currently processing full refunds for guests holding Universal Studios Beijing One-Day Dated Ticket, Universal Express, Universal Express Set of 5, Universal Express Set of 3, Universal Express Single Attraction, VIP Experience, and Private VIP Experience for visit on July 30, 2023. For tickets purchased through Universal Beijing Resort's official App, Alipay mini program, WeChat mini program, Universal Beijing Resort Fliggy flagship store, Universal Beijing Resort JD flagship store, and the Contact Center, refunds will be automatically returned to the original payment account within 3 days. Guests who purchased products and services through other official authorized channels should contact their original purchase channel to request a refund.

Guests holding Universal Studios Beijing 1.5-Day Dated Ticket, 1.5-Day Dated Ticket + 1-Day Free Revisit, or 2-Day Dated Ticket + 1-Day Free Revisit with the first day of visit on July 29 or 30, 2023 will receive a full refund. Guests holding Universal Studios Beijing 2-Day Flex Ticket with the first day of visit on July 30, 2023 will also receive a full refund, and those with the first day of visit on July 29, 2023 who purchased through Universal Beijing Resort Official App, Alibaba Mini Program, WeChat Mini Program, Universal Beijing Resort Fliggy Flagship Store, Universal Beijing Resort JD Flagship Store, and Universal Beijing Resort Contact Center will also be eligible for full ticket refund, but must contact Universal Beijing Resort Contact Center (see contact information below) for ticket refund Application. Guests who purchased products and services through other official authorized channels should contact their original purchase channel to request a refund.
For the above products purchased for dates after Aug 2, 2023, guests adjusting their itineraries can apply for refunds themselves according to existing refund policies or consult and process ticket refunds through their original ticket purchase channel.

Guests who have bound a Universal Studios Beijing One-Day Dated Ticket - Gift Ticket Voucher to their account in the Universal Beijing Resort official App and redeemed it for a Universal Studios Beijing One-Day Dated Ticket on July 30, 2023 (i.e. selected a visit date, provided identification, and received a ticket confirmation) will receive a full refund. Guests who purchased the Universal Studios Beijing One-Day Dated Ticket - Gift Ticket Voucher through Universal Beijing Resort Official App, Alibaba Mini Program, WeChat Mini Program,  refunds will be automatically returned to the original payment account within 3 working days. For Universal Studios Beijing Ticket Gift Voucher – Enterprise Exclusive, please contact Universal Beijing Resort MICE Team for further inquiry.. If you have any questions, please contact the Universal Beijing Resort Contact Center (see contact information below) for ticket refund and exchange inquiries.

For Universal Studios Beijing GA Ticket-Family (Premium), Group of Two (Premium), Group of Three (Premium), the 2nd visit of Two-Visit General Admission Ticket, and Universal Studios Beijing Corporate General Admission Ticket tickets still valid on and after July 30, 2023, we will extend their validity period by 3 days. Guests can check the updates on the Universal Beijing Resort official App, Alibaba mini program, WeChat mini program, and Universal Beijing Resort Fliggy flagship store and Universal Beijing Resort JD Flagship Store.

For guests holding other Universal Studios Beijing General Admission Products, a new visiting date can be booked after the resort resumes normal operations.

➣ Universal Studios Beijing Annual Pass

For Universal Studios Beijing Annual Pass still valid on and after July 30, 2023, we will extend their validity period by 3 days. The validity of Annual Pass benefits will also be extended by 3 days. Passholders can check the updates on the Universal Beijing Resort Official App, Alibaba Mini Program, WeChat Mini Program, Universal Beijing Resort Fliggy Flagship Store and Universal Beijing Resort JD Flagship Store.

➣ Hotels

We are currently processing full refunds for packages including both hotel and ticket products booked through Universal Beijing Resort official app, Alipay mini program, WeChat mini program, and Universal Beijing Resort Fliggy flagship store, if the ticket visitation date is on Jul 30, and the hotel has not been checked in, refunds will be automatically returned to the original payment account within 3 days. If you have already checked into the hotels, please contact the Universal Beijing Resort Contact Center (see contact information below) for assistance.

If you have further questions, please contact the Universal Beijing Resort Contact Center:4000 688688 (Chinese Mainland) and +86-10-89 688 688 (Other Countries/Regions) or Guest Service: 4008 778899 (Chinese Mainland) and +86-10-5802 8899 (Other Countries/Regions) for all enquiries. 

If the hotline wait time is long, we recommend that you send an email to CC@universalbeijing.com or GuestServices@universalbeijing.com and leave your contact information. We will process your email as soon as possible. Thanks for your understanding.