Contact Us

Contact Center: 4000 688 688 (Mainland China); +86-10-89 688 688 (Other Country/Region); General Information | Tickets | Hotel Reservations | APP | Online Flagship Stores | Meetings and Events | Universal Celebration Party | Group
Guest Service: 4008 778899 (Mainland China); +86-10-5802 8899 (Other Country/Region); Guest inquiries and assistance │ Customer Service Feedback & Concerns │ On-site hotel assistance │ Lost and Found │ Merchandise Inquiries

Contact Center: CC@universalbeijing.com; Reservations │ Enquiries │ Group
Guest Service: Guestservices@universalbeijing.com; Guest inquiries and assistance │ Customer Service Feedback & Concerns │ On-site hotel assistance │ Lost and Found │ Merchandise Inquiries

Meetings & Events: MICE.sales@universalbeijing.com; Corporate │ Meeting │ Events │ Team Building Program │ Youth Program │ Group

Compliance: Compliance@universalbeijing.com; UBR is committed to conducting business with integrity and complying with applicable legal and ethical standards. This commitment requires each employee to act ethically and to “do the right thing in the right way”.
If you become aware of a known or suspected violation of applicable laws and regulations by any of Theme Park and Resort Management Branch employees, you can report to the above email address.

Universal Beijing Resort: Universal Beijing Resort, Li Yuan Zhen, Tongzhou District, Beijing

The Universal Studios Grand Hotel: Universal Studios Grand Hotel: No.2 Sunrise Avenue, Tongzhou District, Beijing

NUO Resort Hotel: NUO Resort Hotel: No.1 Sunrise Avenue, Tongzhou District, Beijing